Legal Operations


  • headshot of Ann Kappler, executive vice president and general counsel at Prudential Financial
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    Courtesy of Prudential Financial

    9 of the year’s biggest in-house legal stories

    These are the topics that have resonated the most with readers this year. 

    By Legal Dive Staff • Dec. 2, 2022
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    Courtney Hale via Getty Images

    Patience leads to in-house tech buy-in, legal ops chiefs say

    If attorneys don’t feel they’re being heard, they won’t necessarily do what’s needed to make a system work the way you hope it does.

    By Nov. 28, 2022
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    Tom Stephenson launches new legal operations podcast

    The well-known ops leader hopes Dear Legal Ops will provide useful professional and personal advice to members of the growing profession. 

    By Nov. 18, 2022
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    Legal ops chief is a storytelling role, Heineken exec says

    If you can’t communicate the what and the why of process and system changes, you’ll struggle to get buy-in, Sean Houston says.

    By Nov. 17, 2022
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    gradyreese via Getty Images

    How Hearst uses Priori’s outside counsel decision-making platform

    Legal ops professionals at Hearst said the extensive data provided about its external counsel speed up the process of finding the right lawyers for specific tasks.

    By Nov. 16, 2022
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    Opinion

    The Legal and Operations partnership, Part 1: How GCs should work with legal ops

    Mary O’Carroll: Even before you make your first legal ops hire, it’s important you level-set the role within your department and position it properly.

    By Mary O'Carroll • Nov. 14, 2022
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    Most legal spend is predictable by looking below the surface

    What your department spends to support the broader organization can be predicated on the nature of the business function, a legal operations specialist says.

    By Nov. 9, 2022
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    Jirsak via Getty Images

    Lighting a competitive fire under your outside law firms

    Other ways to get more bang for your buck include freeing up in-house lawyer time for more valuable work and getting one-time pre-work funded before asking for a recurring-cost commitment. 

    By Nov. 7, 2022
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    Huang Evan via Getty Images

    How a healthcare CLO cut legal spend by 60%

    Much of the outside counsel work could be done in-house or by third-party vendors, says Care Initiatives’ outgoing legal chief.

    By Nov. 4, 2022
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    hynci via Getty Images
    Opinion

    How legal ops can help build a corporate recoveries program

    Unlike defense work, recoveries requires someone to be constantly tending the garden, pushing, pulling and poking to keep things growing.

    By Jessica Lynch • Oct. 28, 2022
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    Pressure grows to curb law-firm costs, PE, VC lawyers say

    Legal billing often comes in higher than expected and is seen as the hardest to control, a survey shows.

    By Oct. 28, 2022
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    jacoblund via Getty Images

    Making in-house legal success a concrete reality to the broader business

    Quantifying cost savings will only get you so far, legal operations specialists say. Telling the story will seal the deal. 

    By Oct. 25, 2022
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    Ridofranz via Getty Images

    How to build a legal team while keeping the business in mind

    Elastic CLO Carolyn Herzog says her approach to creating new legal department positions has been guided by a “one team mentality.” 

    By Oct. 21, 2022
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    simpson33 via Getty Images

    Streaming platform features in-house leaders providing industry insights

    Prominent GCs and CLOs appear in educational series on Luminate+ covering pressing issues and trends facing legal departments.

    By Oct. 18, 2022
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    Opinion

    How law firms are helping GCs transform in-house operations

    Outside counsel are differentiating themselves by offering matter management and other technology tools that can help general counsel combine legal success with administrative efficiencies.     

    By Sheila Gormley • Oct. 14, 2022
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    More matters without more resources: In-house legal chiefs

    Use of outside law firms remains the biggest cost by far but few corporate departments try to lower spend by seeking bids or using alternative fees.

    By Oct. 14, 2022
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    Chris Ryan via Getty Images

    153% cost difference between NYC, Phoenix lawyers

    On a national average basis, the typical law firm partner hourly rate is $749, up about 6% from two years ago, according to data based on actual billing amounts.

    By Oct. 13, 2022
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    jacoblund via Getty Images

    Understanding top business objectives is key for legal ops leaders

    Legal operations chiefs also need to be ready to pivot quickly when business needs change, experienced legal professionals said during a recent webinar.

    By Oct. 11, 2022
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    sshepard via Getty Images

    Banks contained outside counsel spend in 2021

    Financial services companies tend to have invested more in rate management than other industries with some success, according to a new Wolters Kluwer report. 

    By Oct. 7, 2022
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    nemke via Getty Images

    Common tech tools can aid legal holds but they’re not optimal

    A tool that has in-place preservation, for example, can reduce data security exposure, specialists say.

    By Oct. 3, 2022
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    Ridofranz via Getty Images

    Legal talent platform launches its own mobile app

    Lawtrades said the new application will help quickly connect in-house legal departments with freelance talent. 

    By Sept. 30, 2022
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    Clean data, cultural awareness key to legal ops transition in merger

    Knowing what data you have, where it is, and what needs to be transferred helps make a difficult process easier, says the new legal ops chief at MGM Resorts.

    By Sept. 29, 2022
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    Legal ops roles require soft skills

    A familiarity with project management and legal technology also come in handy for those wanting to transition to legal operations, according to experts.

    By Sept. 28, 2022
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    NicoElNino via Getty Images

    Data management a key focus of legal department transformation efforts

    Automation is also a major area of investment for in-house teams pursuing change, according to a report from the ACC and DISCO.

    By Sept. 27, 2022
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    Taking a broad approach to help over-worked in-house attorneys

    Adding tech and tweaking processes to maximize in-house attorney work without integration with the broader business isn’t the best way to go, specialists say.

    By Sept. 27, 2022